Request Tracker Installation How to

About

Actually this isn't the installation doc the name might make you think, sorry.

This is just for adding notes on the setup process which were missing or hard to find on BestPractical's Wiki.

Restrict access to mailgate interface

In /etc/request-tracker3.4/apache-modperl.conf add this:

<Directory /usr/share/request-tracker3.4/html/REST/1.0/NoAuth>
  Order Deny,Allow
  Deny from all
  Allow from server.running.the.mail-gateway.as.hostname.or.dotted.quad
</Directory>

For alternative ways to achieve this, see http://wiki.bestpractical.com/index.cgi?MailGatewayAccessControl

-- AlsteR - 12 Jun 2005