RT 2 How To
see also: RtFAQ
Note: this is the old version of RT How-to, related to the previous running versionof request tracker. For more information on the current indymedia's RT, see the SoS page
Help desk work
- [ BrandF 06 Jan 2003 ] how do we add keywords to the system, and to individual tickets?
I suppose requests for new RT queues will go through listwork first (for the sarai alias) and then through imc-tech-coord for the judi aliases and
actual queue creation. Here are the steps involved with the dns rt as an example.
on sarai, create two aliases that look like this:
dns-rt: "|/usr/adm/sm.bin/procmail -m \
dns-rt-comment: "|/usr/adm/sm.bin/procmail -m \
All on one line, of course..
Then on judi, make the following aliases:
dns-rt: "|/usr/local/rt2/bin/rt-mailgate --queue dns --action \
dns-rt-comment: "|/usr/local/rt2/bin/rt-mailgate --queue dns \
Again, all on one line without the backslashes.
Then log in to RT at http://rt.indymedia.org as root. Go to
Configuration/Queues/Create a New Queue.
For 'Correspondence Address' put something like
email@example.com (use just the @indymedia.org address here)
and for 'Comment Address' something like
Now you'll have to add your users, through
Configuration/Users/Create a New User.
The last important step is to add Watchers through
Find your users in the list and add them to AdminCc.
The RT root password is stored on judi in ~root. If for some
reason you can't find it there, you can reset it with the
rtadmin command :
/usr/local/rt2/bin/rtadmin --user root --password newpassword
Hope this is enough to get us going.
- 12 Aug 2002
- 10 Jun 2005 - Updated infos and links on the new RT page