Default auto_response templates

Reply

---
Subject: [Ticket#]-> RE: <OTRS_CUSTOMER_SUBJECT[20]>
---

This message is an automated reply send by indymedia's request tracking
system.

Thanks for your e-mail. A new ticket has been created.

Your e-mail will be answered by a human as soon as possible and the system will inform
you about any updates to it.

If you want to add comments/answer a reply by mail, please leave the subject as it is.

You can also check up on the ticket, or modify it by registering here:

http(s)://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

with the email address you used to contact us.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

The SOS bot.

Reject

---
Subject: [Ticket#]-> Reject RE: <OTRS_CUSTOMER_SUBJECT[20]>
---

This message is an automated reply send by indymedia's request tracking
system.

Thank you for your e-mail but you forgot important informations or something
that don't permit us to help you. Following this, your ticket has been
rejected, please write again with all informations.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

The SOS bot.

Follow up

---
Subject: [Ticket#]-> Follow RE: <OTRS_CUSTOMER_SUBJECT[20]>
---

This message is an automated reply send by indymedia's request tracking
system.

Thanks for your follow up e-mail

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human as soon as possible.

The SOS bot.

New ticket

---
Subject: [Ticket#]-> New RE: <OTRS_CUSTOMER_SUBJECT[20]>
---

This message is an automated reply send by indymedia's request tracking
system.

Thank you for your e-mail. The old ticket is closed. You have a
new ticket now.

For more information, please visit:
http(s)://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

The SOS bot.

Removed

---
Subject: [Ticket#]-> Remove RE: <OTRS_CUSTOMER_SUBJECT[20]>
---

This message is an automated reply send by indymedia's request tracking
system.

Thank you for your remove e-mail. The ticket is now closed.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

The SOS bot.

-- AlsteR - 18 Aug 2005
Topic revision: r1 - 18 Aug 2005, AlsteR
This site is powered by FoswikiCopyright © by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding Foswiki? Send feedback